Privacy Policy
PestNeutral ("we", "us", or "our") operates this website and online store, including all related content, features, tools, products and services (the "Services"). Our Services are powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with us.
By using our Services, you confirm that you have read and understood this Privacy Policy. Where there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence in relation to how your personal information is handled.
We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal Information We Collect
"Personal information" means any information that identifies you or could reasonably be used to identify you. It does not include anonymised or de-identified data. Depending on how you use our Services, we may collect the following categories of personal information:
Contact details: your name, postal address, billing and delivery addresses, phone number, and email address.
Payment information: credit or debit card details, financial account numbers, transaction details, and payment confirmation.
Account information: your username, password, security questions, and account preferences.
Transaction information: items you view, add to your basket, purchase, return, exchange, or cancel, and your order history.
Communications: any information you provide when contacting our customer support team or otherwise corresponding with us.
Device information: details about your device, browser, network connection, IP address, and other unique identifiers.
Usage information: how you interact with and navigate our Services, including pages visited and time spent.
How We Collect Your Information
We collect personal information from the following sources:
Directly from you: when you create an account, place an order, contact us, or otherwise provide your information.
Automatically: through cookies and similar technologies when you use our website or Services.
From our service providers: when third parties collect or process information on our behalf.
From partners and third parties: where applicable and in accordance with data protection law.
How We Use Your Personal Information
We use your personal information for the following purposes and on the following lawful bases under UK GDPR:
To provide our Services (contractual necessity): processing your orders, arranging delivery, handling returns and exchanges, managing your account, processing payments, and personalising your shopping experience.
Marketing and advertising (legitimate interest or consent): sending you promotional emails, showing you relevant advertisements, and recommending products based on your activity. You can opt out of marketing communications at any time.
Security and fraud prevention (legitimate interest): protecting our Services, detecting and preventing fraudulent or illegal activity, and maintaining a secure shopping environment.
Customer support (contractual necessity and legitimate interest): responding to your enquiries and maintaining our relationship with you.
Legal compliance (legal obligation): complying with applicable laws, responding to lawful requests from authorities, and enforcing our terms and policies.
How We Share Your Personal Information
We may share your personal information in the following circumstances:
With service providers: including Shopify, payment processors, delivery partners, IT providers, cloud storage providers, and customer support platforms who process data on our behalf.
With marketing partners: to deliver relevant advertising. These partners process your information in accordance with their own privacy notices. You have the right to opt out of targeted advertising.
At your direction: where you request or consent to us sharing your information, for example when using social media features on our website.
Within our corporate group: with our affiliates where necessary for business operations.
For legal or business reasons: in connection with a merger, acquisition, or insolvency, to comply with legal obligations, to respond to lawful requests, or to protect our rights and the rights of others.
Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your use of our website in order to provide and improve the platform. Information you submit through our store will be transmitted to and shared with Shopify, as well as third parties who may be located outside the UK.
Shopify may also use personal information collected from your interactions with our store and other Shopify merchants to provide enhanced features. In these circumstances, Shopify acts as an independent data controller. To learn more about how Shopify handles your personal information, please visit Shopify's Consumer Privacy Policy. You may also exercise your rights in relation to Shopify's processing via the Shopify Privacy Portal.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to improve your experience on our website, analyse usage patterns, and deliver relevant advertising. You can manage your cookie preferences through your browser settings or through the cookie consent tool on our website. For more details, please refer to our Cookie Policy.
International Transfers
Your personal information may be transferred to, stored, and processed in countries outside the United Kingdom. Where we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or transfers to countries that the UK government has recognised as providing an adequate level of data protection.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. The retention period depends on factors such as whether you maintain an active account, the nature of the Services provided, and our legal obligations.
Your Rights Under UK GDPR
Under UK data protection law, you have the following rights in relation to your personal information. These rights are not absolute and may be subject to certain conditions and exceptions:
Right of access: you may request a copy of the personal information we hold about you.
Right to rectification: you may request that we correct any inaccurate or incomplete personal information.
Right to erasure: you may request that we delete your personal information in certain circumstances.
Right to restrict processing: you may request that we limit how we use your personal information.
Right to data portability: you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to object: you may object to our processing of your personal information where we rely on legitimate interest as the lawful basis.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.
Right to opt out of targeted advertising: you may opt out of the use of your personal information for targeted advertising purposes.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request. We will respond within one month, as required by law.
Third-Party Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.
Children's Data
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can take appropriate steps to delete it.
Security
We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We recommend that you do not send sensitive information through unsecured channels.
Complaints
If you are unhappy with how we have handled your personal information, please contact us using the details below and we will do our best to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
Information Commissioner's Office Website: ico.org.uk Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated version on our website and update the "Last updated" date at the top of this page.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have any concerns about how we handle your personal information, please contact us:
PestNeutral Email: info@pestneutral.com
For the purposes of UK data protection law, PestNeutral is the data controller responsible for your personal information.